Find Vera Service:Troubleshooting

Revision as of 11:00, 12 August 2009

Issue:
If you've just upgraded the firmware with "Restore to factory defaults"
Resolution:   
Login directly to your Vera and go to Setup->FindVera.Com and re-enter your username and password then enable the service

Issue:
If you've just upgraded the firmware with "Keep settings"
Resolution:
It is possible that your Vera unit is still upgrading please wait a few minutes then try again

Issue:
If the internet connection at Vera's side dropped or Vera doens't have internet access anymore you won't be able to access it trough findvera.com
Resolution:
Check Vera's power led to be solid.
If it's blinking go to Setup->Advanced->Net&Wi-Fi and configure your Network settings after
press on Troubleshoot Network and observe if it can reach google and our servers.