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Products purchased through our web shop come with a 30-day no-questions-asked money-back return policy provided they are returned in new condition with all the manuals and packing materials. Other dealers may have their own return policies.

No matter where you buy Vera from, there is a 1 year warranty against defects, and guaranteed compatibility with all Z-Wave devices.

Mi Casa Verde offers unlimited toll-free technical support Monday-Friday, 9am-5pm PST. When purchased from a local dealer, your local dealer will typically provide end-user support, and Mi Casa Verde provides dealer support.

Everyone has 24/7 support through the community forums.

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