Tech Support Back Door
From MiOS
(Difference between revisions)
m |
m |
||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable | + | [[Category:User Instructions]] |
| + | [[Category:How To]] | ||
| + | |||
| + | '''HOWTO Enable remote Tech Support.''' | ||
| + | |||
| + | To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door. | ||
If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:<br>''''' /usr/bin/RA-handler.sh --enable'''''<br> | If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:<br>''''' /usr/bin/RA-handler.sh --enable'''''<br> | ||
Then, type:<br>''''' cat /etc/cmh/PK_AccessPoint'' '''<br>for your serial number and ''<br>'''''<i> cat /etc/cmh/ra_password</i>''' <br>for the backdoor password. | Then, type:<br>''''' cat /etc/cmh/PK_AccessPoint'' '''<br>for your serial number and ''<br>'''''<i> cat /etc/cmh/ra_password</i>''' <br>for the backdoor password. | ||
Latest revision as of 20:36, 20 May 2011
HOWTO Enable remote Tech Support.
To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door.
If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:
/usr/bin/RA-handler.sh --enable
Then, type:
cat /etc/cmh/PK_AccessPoint
for your serial number and
cat /etc/cmh/ra_password
for the backdoor password.
