Troubleshooting - Revision history

Mcv.adi at 21:35, 20 March 2012

2012-03-20T21:35:56Z

Mcv.adi at 21:35, 20 March 2012

2012-03-20T21:35:26Z

DaveL17 at 02:52, 10 December 2011

2011-12-10T02:52:45Z

Show changes

DaveL17 at 02:49, 10 December 2011

2011-12-10T02:49:24Z

DaveL17 at 02:44, 10 December 2011

2011-12-10T02:44:38Z

DaveL17 at 02:43, 10 December 2011

2011-12-10T02:43:16Z

DaveL17 at 02:41, 10 December 2011

2011-12-10T02:41:58Z

DaveL17 at 02:26, 10 December 2011

2011-12-10T02:26:37Z

DaveL17 at 02:16, 10 December 2011

2011-12-10T02:16:52Z

DaveL17: /* Getting to Vera's Setup Page if Vera already has an Internet connection */

2011-12-10T02:12:40Z

‎Getting to Vera's Setup Page if Vera already has an Internet connection

@@ Line 1: / Line 1: @@
-<span id="Note:_This_information_is_only_for_Vera1.2FUI2._For_more_information_about_Vera2_with_UI4_go_to_docs2.mios.com_and_for_more_information_about_Vera2.2C_Vera3.2C_Vera_Lite_with_UI5_go_to_docs5.mios.com" class="mw-headline"><u><span style="color: rgb(51, 153, 102);">'''Note'''</span></u><span style="color: rgb(51, 153, 102);">''': This information is only for Vera1/UI2. For more information about Vera2 with UI4 go to '''</span><span style="color: rgb(51, 153, 102);">[http://docs2.mios.com/doc.php '''docs2.mios.com''']''' and for more information about Vera2, Vera3, Vera Lite with UI5 go to '''</span>[http://docs5.mios.com/doc.php docs5.mios.com]</span> ===
+=== <span class="mw-headline" id="Note:_This_information_is_only_for_Vera1.2FUI2._For_more_information_about_Vera2_with_UI4_go_to_docs2.mios.com_and_for_more_information_about_Vera2.2C_Vera3.2C_Vera_Lite_with_UI5_go_to_docs5.mios.com"><u><span style="color: rgb(51, 153, 102);">'''Note'''</span></u><span style="color: rgb(51, 153, 102);">''': This information is only for Vera1/UI2. For more information about Vera2 with UI4 go to '''</span><span style="color: rgb(51, 153, 102);">[http://docs2.mios.com/doc.php '''docs2.mios.com''']''' and for more information about Vera2, Vera3, Vera Lite with UI5 go to '''</span>[http://docs5.mios.com/doc.php docs5.mios.com]</span>  ===
 '''Read this for troubleshooting before you send a ticket to tech support.'''
@@ Line 88: / Line 88: @@
 The NodeID cand be found under a Z-Wave device. Under the Devices tab, you select a Z-Wave devices and press the '''+''' button and you'll see a field like: 'NodeID xx '
-[[Image:Identify dev node.JPG|thumb|center|500px|Identify dev node.JPG]] Note: your view may look differently (depending on your UI version.)
+[[Image:Identify dev node.JPG|thumb|center|500px]] Note: your view may look differently (depending on your UI version.)
 = Problems adding new Controller  =

@@ Line 1: / Line 1: @@
 '''Read this for troubleshooting before you send a ticket to tech support.'''
@@ Line 47: / Line 49: @@
 *;Issue
-*:
+*:<br>
 :If you've just upgraded the firmware with "Restore to factory defaults",
 **;Resolution
-**:
+**:<br>
 :Login directly to your Vera and go to Setup -&gt; findvera.com, re-enter your username and password, then enable the service.
 *;Issue
-*:
+*:<br>
 :If you've just upgraded the firmware with "Keep settings",
 **;Resolution
-**:
+**:<br>
 :It is possible that your Vera unit is still upgrading please wait a few minutes then try again.
 *;Issue
-*:
+*:<br>
 :If the Internet connection on Vera's side has dropped or if Vera doesn't have Internet access anymore, you won't be able to access it through findvera.com.
 **;Resolution
-**:
+**:<br>
 :Check Vera's power LED; it should be solid. If it's blinking, go to Setup -&gt; Advanced -&gt; Net &amp; Wi-Fi, configure your [[Networking Setup:Troubleshooting|Network settings]], click 'Troubleshoot Network' and observe if it can reach Google and our servers.
@@ Line 86: / Line 88: @@
 The NodeID cand be found under a Z-Wave device. Under the Devices tab, you select a Z-Wave devices and press the '''+''' button and you'll see a field like: 'NodeID xx '
-[[Image:Identify dev node.JPG|thumb|center|500px]] Note: your view may look differently (depending on your UI version.)
+[[Image:Identify dev node.JPG|thumb|center|500px|Identify dev node.JPG]] Note: your view may look differently (depending on your UI version.)
 = Problems adding new Controller  =

@@ Line 180: / Line 180: @@
 === Technical Explanation: How Vera's auto networking works  ===
-This paragraph is for advanced users who understand networking concepts.&nbsp; Vera tries to obtain an IP address on the WAN port using DHCP.&nbsp; If Vera gets an internal IP address from another router, namely an address that starts with 192.168., or 172., or 10., then Vera assumes you already have a network router sharing your network connection and a DHCP server giving out IP addresses. &nbsp; So Vera goes into 'switch' mode.&nbsp; This means the WAN port and the 4 LAN ports are bridged, like a normal switch, and Vera's firewall and DHCP server are disabled. &nbsp; If Vera gets a routable IP address (not a 192.168., 172., or 10. address), Vera assumes she is connected directly to your Cable/DSL modem and that Vera should share the network connection for you.&nbsp; In this case, Vera turns on her DHCP server and gives out IP addresses in the 192.168.81.xx range on the four LAN ports.&nbsp; Vera's firewall is enabled and Vera only accepts connections from the 4 lan ports.
+This section is for advanced users who understand networking concepts.&nbsp; Vera tries to obtain an IP address on the WAN port using DHCP.&nbsp; If Vera gets an internal IP address from another router, namely an address that starts with 192.168., or 172., or 10., then Vera assumes you already have a network router sharing your network connection and a DHCP server giving out IP addresses.&nbsp; As a result, Vera goes into 'switch' mode.&nbsp; This means the WAN port and the LAN ports are bridged, like a normal switch, and Vera's firewall and DHCP server are disabled.&nbsp; If Vera gets a routable IP address (not a 192.168., 172., or 10. address), Vera assumes she is connected directly to your Cable/DSL modem and Vera should share the network connection for you.&nbsp; In this case, Vera turns on her DHCP server and gives out IP addresses in the 192.168.81.xx range on the LAN ports.&nbsp; Vera's firewall is enabled and Vera only accepts connections from the LAN ports.
 === Advanced Network Settings  ===

@@ Line 176: / Line 176: @@
 === IMPORTANT NOTE: Vera's automatic network configuration may be disabled  ===
-To make Vera as easy as possible for the novice user, Vera will attempt to configure the network automatically for you.&nbsp; This means if you have an existing home router, Vera will work well with it.&nbsp; And if you do not, Vera will assume the role of your primary home router automatically.&nbsp; But, once you go to Vera's 'Net &amp; Wi-Fi' tab and make any changes, then Vera assumes you know what you're doing, and Vera will not again attempt to automatically configure the network unless you [[Factory Reset|reset Vera to the factory default]].&nbsp; This means, for example, that if you manually turn off Vera's firewall, and you then put Vera directly on the internet, other people may be able to access your Vera.&nbsp; For most users, we recommend you just leave the network settings alone and let Vera handle everything automatically.
+To make Vera as easy as possible for the novice user, Vera will attempt to configure the network automatically for you.&nbsp; This means if you have an existing home router, Vera will work well with it.&nbsp; And if you do not, Vera will assume the role of your primary home router automatically.&nbsp; But, once you go to Vera's 'Net &amp; Wi-Fi' tab and make any changes, then Vera assumes you know what you're doing, and Vera will not again attempt to automatically configure the network unless you [[Factory Reset|reset Vera to the factory default]].&nbsp; This means, for example, that if you manually turn off Vera's firewall, and you then put Vera directly on the Internet, other people may be able to access your Vera.&nbsp; For most users, we recommend you just leave the network settings alone and let Vera handle everything automatically.
 === Technical Explanation: How Vera's auto networking works  ===

@@ Line 172: / Line 172: @@
 === I already have a home router (i.e. DHCP server) and don't want Vera to replace my router  ===
-Normally this should be handled automatically. &nbsp; You simply connect Vera's WAN port to your existing home network and Vera should automatically detect that you already have a router, and then Vera will automatically turn off Vera's built-in router functions, like firewall and DHCP server, thus becoming a normal network device.&nbsp; You can still find Vera on your home network using the [http://findvera.com findvera.com] web site, and you can connect any network devices to Vera's 4 LAN ports or to Vera's Wi-Fi network, and they will work just fine on your home network, getting an IP address from your existing home router. When you go to the 'Net &amp; Wi-Fi' tab on Vera, you will see the DHCP server is set to "OFF", and the firewall is set to "No Firewall".&nbsp; (See the IMPORTANT&nbsp;NOTE below.)
+Normally, this should be handled automatically.&nbsp; You simply connect Vera's WAN port to your existing home network and Vera should automatically detect that you already have a router, and then Vera will automatically turn off Vera's built-in router functions, like firewall and DHCP server, thus becoming a normal network device.&nbsp; You can still find Vera on your home network using the [http://findvera.com findvera.com] web site, and you can connect any network devices to Vera's LAN port or to Vera's Wi-Fi network, and they will work just fine on your home network, getting an IP address from your existing home router.&nbsp; When you go to the 'Net &amp; Wi-Fi' tab on Vera, you will see the DHCP server is set to "OFF", and the firewall is set to "No Firewall".&nbsp; (See the '''IMPORTANT&nbsp;NOTE''' below.)
 === IMPORTANT NOTE: Vera's automatic network configuration may be disabled  ===

@@ Line 156: / Line 156: @@
 === Common problem: Vera isn't sharing the network connection  ===
-When Vera gets an internet connection through the WAN port, Vera decides automatically if you already have a home network setup with another device (a router) that is sharing your internet connection.&nbsp; If Vera decides that you connected Vera directly to your DSL or cable modem, and don't already have a home network setup, then Vera will automatically create a home network for you and share the internet connection that Vera got from your DSL or cable modem.&nbsp; Some DSL or cable modems "trick" Vera into thinking you already have a home network, when in fact you do not.&nbsp; This happens when all of the following are true: 1) You connected Vera's WAN to your DSL or cable modem and do not already have a router. 2) Vera got an internet connection from your DSL or cable modem and you can tell this because Vera's power light is on solid. 3) Other computers in the home that you connect to Vera's 4 LAN ports, or connect to Vera wirelessly, are not able to get an internet connection.
+When Vera gets an Internet connection through the WAN port, Vera decides automatically if you already have a home network setup with another device (a router) that is sharing your internet connection.&nbsp; If Vera decides that you connected Vera directly to your DSL or cable modem, and don't already have a home network setup, then Vera will automatically create a home network for you and share the internet connection that Vera received from your DSL or cable modem.&nbsp; Some DSL or cable modems "trick" Vera into thinking you already have a home network, when in fact you don't.&nbsp; This happens when all of the following are true: 1) you connected Vera's WAN port to your DSL or cable modem and do not already have a router, 2) Vera received an Internet connection from your DSL or cable modem (you can tell this because Vera's power light is on solid), and 3) other computers in the home that you connect to Vera's LAN ports (or connect to Vera wirelessly), are not able to get an Internet connection.
-If those 3 things are all true, then that probably means Vera is not sharing your internet connection because Vera thinks you already have a home network. &nbsp; This happens when your DSL or modem "tricks" Vera by acting like a router. &nbsp; This problem is easy to solve.&nbsp; First, unplug the cable going into Vera's WAN port.&nbsp; Wait a few seconds for Vera's power light to start blinking.&nbsp; Now try again to connect your computer to Vera using the 4 LAN ports or with the wireless connection. &nbsp; Open your web browser and go to: http://local.findvera.com, or to http://192.168.81.1. Click the 'Advanced' button, choose 'Net &amp; Wi-Fi'.
+If those 3 things are all true, that probably means that Vera is not sharing your Internet connection because Vera thinks you already have a home network. &nbsp; This happens when your DSL or modem "tricks" Vera by acting like a router.&nbsp; This problem is easy to solve.&nbsp; First, unplug the cable going into Vera's WAN port.&nbsp; Wait a few seconds for Vera's power light to start blinking.&nbsp; Now try again to connect your computer to Vera using the a LAN port or with the wireless connection.&nbsp; Open your web browser and go to: [http://local.findvera.com http://local.findvera.com], or to http://192.168.81.1. Click the 'Advanced' button, choose 'Net &amp; Wi-Fi'.
 Set the following settings:
@@ Line 168: / Line 168: @@
 DHCP server: '''On'''
-Then click 'Save &amp; Apply'.&nbsp; Reconnect the cable to the WAN port.&nbsp; Wait 30 seconds.&nbsp; Then Vera should share the internet connection with any other PC's and devices connected to Vera's 4 LAN ports, or that connect to Vera wirelessly.&nbsp; (See the IMPORTANT&nbsp;NOTE below.)
+Then click 'Save &amp; Apply'.&nbsp; Reconnect the cable to the WAN port.&nbsp; Wait 30 seconds.&nbsp; Then Vera should share the Internet connection with any other PC's and devices connected to Vera's LAN ports, or that connect to Vera wirelessly.&nbsp; (See the '''IMPORTANT&nbsp;NOTE''' below.)
 === I already have a home router (i.e. DHCP server) and don't want Vera to replace my router  ===

@@ Line 124: / Line 124: @@
 === Manually configuring your network  ===
-Normally Vera will automatically configure the network for you. &nbsp; If you want to configure the network manually, click the Advanced button in Vera's setup page and choose the 'Net &amp; Wi-Fi' option.&nbsp; Set the network the way you want and click 'Save &amp; Apply' at the bottom of the page.&nbsp; Note that once you click 'Save &amp; Apply,' Vera's automatic network configuration will be bypassed and Vera will use the network settings you provide. &nbsp; (See the IMPORTANT&nbsp;NOTE&nbsp;below if you want to do this.)
+Normally, Vera will automatically configure the network for you.&nbsp; If you want to configure the network manually, click the '''Advanced''' button in Vera's setup page and choose the 'Net &amp; Wi-Fi' option.&nbsp; Set the network the way you want and click 'Save &amp; Apply' at the bottom of the page.&nbsp; Note that once you click 'Save &amp; Apply,' Vera's automatic network configuration will be bypassed and Vera will use the network settings you provide.&nbsp; (See the'''IMPORTANT&nbsp;NOTE'''&nbsp;below if you want to do this.)
 ==== On PC (Windows)  ====
-#Click Start
+#Click Start.
-#Click Control Panel
+#Click Control Panel.
-#Double Click Network Connections
+#Double click Network Connections.
-#Under LAN or High-Speed Internet Doubleclick the enabled device (the Local Area Connection or the Wireless Network Connestion)
+#Under LAN or High-Speed Internet, double click the enabled device (the Local Area Connection or the Wireless Network Connection).
-#On the Status Box Window that opens Click the Properties button
+#On the Status Box Window that opens, click the Properties button.
-#Drag the Properties window beside the Status window
+#Drag the Properties window beside the Status window.
-#Click the SUpport tab on the Status window
+#Click the Support tab on the Status window.
-#Click the Details button--this window provides the information you will need to manually configure your IP
+#Click the Details button--this window provides the information you will need to manually configure your IP.
-#In the Properties window that you have open beside the Status windows scroll down through the devices until you get to Internet Protocol TCP/IP
+#In the Properties window that you have opened beside the Status window, scroll down through the devices until you get to Internet Protocol TCP/IP.
-#Select Internet Protocol TCP/IP and click the properties button
+#Select Internet Protocol TCP/IP and click the properties button.
-#In the Properties window that opens select "Use the following IP address"
+#In the Properties window that opens select "Use the following IP address."
-#If you have a number of machines begin by setting the IP address to 192.168.1.100 then go to 192.168.1.101 and so forth giving each machine a unique IP on the network
+#If you have a number of machines, begin by setting the IP address to 192.168.1.100, then go to 192.168.1.101 (and so forth) giving each machine a unique IP on the network.
-#The subnet mask has a default value of 255.255.255.0 in most cases
+#The subnet mask has a default value of 255.255.255.0 in most cases.
-#Copy the Default Gateway from the Network Connection Details window information (192.168.1.1 is common)
+#Copy the Default Gateway from the Network Connection Details window information (192.168.1.1 is common).
 #Copy the DNS Server info from the Details window--there will likely be two adresses to copy.
-#Close all the windows and test your internet connection
+#Close all the windows and test your internet connection.<br>
-<br>
+====  ====
 ==== On MAC  ====
-#Select the network configuration that has the green dot next to it, from the "TCP/IP" screen you opened before. This is your active connection and will probably be the "Built-In-Ethernet" option in the drop-down box. Then click the "Configure" button at the bottom of the dialog box.
+#Select the network configuration that has the green dot next to it (from the "TCP/IP" screen you opened before.)&nbsp; This is your active connection and will probably be the "Built-In-Ethernet" option in the drop-down box.&nbsp; Then, click the "Configure" button at the bottom of the dialog box.
 #Click the "Configure IPV4" drop down menu next and choose "Manually."
-#Type in your new IP address in the box under the TCP/IP menu. Simply delete the number that is in there and enter your new one.
+#Type in your new IP address in the box under the TCP/IP menu.&nbsp; Simply delete the number that is in box and enter your new one.
-#Click "Save." Your address has now been changed.
+#Click "Save."&nbsp; Your address has now been changed.
 === Common problem: Vera isn't sharing the network connection  ===

@@ Line 112: / Line 112: @@
 *Vera can be accessed from anywhere else on the home network through the WAN port.
-=== Getting to Vera's Setup Page without an internet connection  ===
+=== Getting to Vera's Setup Page without an Internet connection  ===
-If Vera does not have an internet connection, then you must connect the computer with your web browser to one of Vera's four LAN ports, or connect to Vera wirelessly using the network name (SSID) and password shown on the bottom of Vera and on on the front of the Quick Start Guide.&nbsp; Then open your web browser and go to:&nbsp; '''http://local.findvera.com'''<br> If that fails, try: &nbsp; '''http://192.168.81.1'''<br> Vera's setup page should appear.
+If Vera doesn't have an Internet connection, then you must connect a computer (with a web browser) to one of Vera's LAN ports, or connect to Vera wirelessly using the network name (SSID) and password shown on the bottom of the Vera unit (which is also found on the front of the Quick Start Guide.)&nbsp;
 === Manually configuring your network  ===

@@ Line 103: / Line 103: @@
 === Getting to Vera's Setup Page if Vera already has an Internet connection  ===
-Also:<br>
+Once Vera has an active Internet connection (the power light is on solid), you can open any Web browser, from anywhere on the home network, and go to [http://findvera.com http://findvera.com] and click the green 'Setup' button.
-a computer can connect directly to one of Vera's LAN ports,<br>
-a computer can connect to Vera wirelessly, or<br>
+Also:<br>
 Vera can be accessed from anywhere else on the home network through the WAN port.
 === Getting to Vera's Setup Page without an internet connection  ===