Tech Support Back Door - Revision history

Henk at 20:36, 20 May 2011

2011-05-20T20:36:03Z

Javier at 21:13, 17 April 2010

2010-04-17T21:13:48Z

LibraSun at 00:29, 12 August 2009

2009-08-12T00:29:33Z

LibraSun at 14:02, 3 August 2009

2009-08-03T14:02:29Z

LibraSun at 14:02, 3 August 2009

2009-08-03T14:02:12Z

Micasaverde: New page: To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'enable it'. Then give tech support the code on the screen, which ...

2009-06-15T03:12:46Z

New page: To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'enable it'. Then give tech support the code on the screen, which ...

New page

To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'disable it' to close the back door.

If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type: ''/usr/bin/RA-handler.sh --enable'' Then, type: ''cat /etc/cmh/PK_AccessPoint'' for your serial number and ''cat /etc/cmh/ra_password'' for the backdoor password.

← Older revision		Revision as of 20:36, 20 May 2011
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	[[Category:User Instructions]]		[[Category:User Instructions]]
		+	[[Category:How To]]
		+
		+	'''HOWTO Enable remote Tech Support.'''
		+
	To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door.		To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door.

← Older revision		Revision as of 21:13, 17 April 2010
Line 1:		Line 1:
		+	[[Category:User Instructions]]
	To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door.		To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door.

@@ Line 1: / Line 1: @@
-To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable IT'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable IT' to close the back door.
+To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable it'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable it' to close the back door.
 If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:<br>'''''&nbsp; /usr/bin/RA-handler.sh --enable'''''<br>
 Then, type:<br>'''''&nbsp; cat /etc/cmh/PK_AccessPoint'' '''<br>for your serial number and ''<br>'''''<i>&nbsp; cat /etc/cmh/ra_password</i>''' <br>for the backdoor password.

@@ Line 1: / Line 1: @@
 To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable IT'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable IT' to close the back door.
-If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:<br>'''''/usr/bin/RA-handler.sh --enable'''''<br>
+If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:<br>'''''&nbsp; /usr/bin/RA-handler.sh --enable'''''<br>
 Then, type:<br>'''''&nbsp; cat /etc/cmh/PK_AccessPoint'' '''<br>for your serial number and ''<br>'''''<i>&nbsp; cat /etc/cmh/ra_password</i>''' <br>for the backdoor password.

← Older revision		Revision as of 14:02, 3 August 2009
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−	To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and '~~enable it~~'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click '~~disable it~~' to close the back door.	+	To have your Vera open a back door for our tech support staff to look at your system, choose Advanced, Tech Support, and 'Enable IT'. Then give tech support the code on the screen, which is in the format: xxxx-yyyyyy. Click 'Disable IT' to close the back door.

−	If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type: ''/usr/bin/RA-handler.sh --enable'' Then, type: ''cat /etc/cmh/PK_AccessPoint'' for your serial number and ''cat /etc/cmh/ra_password'' for the backdoor password.	+	If you cannot get the web site to load, you can telnet or ssh (use Putty for Windows) to Vera and type:<br>'''''/usr/bin/RA-handler.sh --enable'''''<br>
		+
		+	Then, type:<br>'''''  cat /etc/cmh/PK_AccessPoint'' '''<br>for your serial number and ''<br>'''''<i>  cat /etc/cmh/ra_password</i>''' <br>for the backdoor password.